Refund Policy - Jmart eCommerce
Last Updated: 17 Jan 2024
Thank you for choosing Jmart for your online shopping needs. We strive to provide a seamless and satisfying shopping experience. Please review our Refund Policy carefully to understand the terms and conditions regarding refunds on purchases made through the Jmart eCommerce app and website.
### 1. Eligibility for Refunds
1. Defective or Damaged Products:
- If you receive a defective or damaged product, please contact our customer support team within [number of days] days of receiving the item. We will arrange for a replacement or issue a refund after assessing the issue.
2. Incorrect Product Received:
- In the event that you receive the wrong product, please notify us promptly. We will coordinate the return of the incorrect item and dispatch the correct product to you.
3. Non-Delivery of Products:
- If your order has not been delivered within the specified timeframe, please reach out to our customer support team. We will investigate the issue and provide a suitable resolution, which may include a refund.
### 2. Refund Process
1. Contact Customer Support:
- To initiate the refund process, contact our customer support team through [contact information]. Provide relevant details such as your order number, a description of the issue, and any supporting documentation.
2. Return of Products:
- Depending on the nature of the issue, we may request the return of the product. Please follow the instructions provided by our customer support team for the return process.
3. Refund Issuance:
- Once we receive and assess the returned item, we will process the refund. Refunds will be issued to the original payment method used for the purchase.
### 3. Non-Refundable Items
1. Downloadable or Digital Products:
- We do not offer refunds for downloadable or digital products once the download process has started.
2. Customized or Personalized Products:
- Items that are customized or personalized according to your specifications may not be eligible for a refund unless they are defective or damaged.
### 4. Processing Time
1. Refund Timeline:
- Refunds are typically processed within [number of days] days of receiving the returned product. The exact timeline may vary depending on your payment provider.
### 5. Contact Us
If you have any questions or concerns about our Refund Policy, please contact our customer support team at awslive101@gmail.com.
### 6. Changes to Refund Policy
Jmart reserves the right to update or modify this Refund Policy at any time. Changes will be effective immediately upon posting to the Jmart app and website.
By using Jmart, you agree to abide by the terms and conditions outlined in this Refund Policy.
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